Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account data. Name, work email, agency affiliation, role, password hash, and authentication metadata.
• Workspace data. Files uploaded to your workspace, content generated through the platform, the prompts and configurations that produced them, and any annotations or organizational metadata your team applies.
• Usage telemetry. Which features are used and when, request counts, latency, error logs, and high-level engagement metrics, used to operate, secure, and improve the service.
• Payment data. Billing contact information and invoicing history. Card numbers are processed by our payment processor and never stored by Minerva.

2. How we use it

We use the information above to deliver and bill for the service, authenticate users, monitor for security threats and abuse, comply with our legal obligations, and improve product quality. We do not send marketing email without prior consent.

3. Who we share it with

Minerva shares data only with third-party processors strictly necessary to deliver the service:

• AI infrastructure providers that run model inference on our behalf.
• Our payment processor for billing operations.
• Our transactional email provider for account and security notifications.
• Cloud hosting, storage, and observability providers under standard processor agreements.

We do not sell personal information. We do not share data with advertising networks.

4. Data retention

• Generated content. Retained for up to 90 days from creation unless explicitly saved to your workspace gallery, after which it persists for the lifetime of the account.
• Account and workspace records. Retained for the lifetime of the account and for a reasonable period after termination to handle disputes, refunds, and legal obligations.
• Billing records. Retained for seven years to comply with United States tax and accounting requirements.
• Security and audit logs. Retained for up to 24 months for investigations and compliance.

5. Your rights

Depending on your jurisdiction (including the European Union, United Kingdom, and California), you may have the right to access information we hold about you, to request correction or deletion, to object to or restrict processing, and to request a portable copy of your data. To exercise these rights, email [email protected]. We respond within 30 days.

6. Cookies and tracking

Minerva uses first-party cookies strictly to authenticate signed-in sessions and to remember interface preferences. We do not embed third-party advertising cookies or cross-site tracking pixels.

7. International transfers

Minerva operates infrastructure across multiple regions. Data may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required, we rely on standard contractual clauses or equivalent safeguards.

8. Children

Minerva is not directed at users under 18. Creating an account requires confirmation that the account holder is at least 18 years old. We do not knowingly collect information from minors. If you believe a minor has provided information to us, contact [email protected] and we will delete it.

9. Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process, including encryption in transit and at rest, workspace-scoped access controls, and audit logging. No system is perfectly secure; if you believe your account has been compromised, contact [email protected].

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified by email to workspace administrators with at least 30 days’ notice before taking effect.

11. Contact

For privacy questions, contact [email protected].

Postal address: 8206 Louisiana Blvd NE, Ste A #8371, Albuquerque, New Mexico 87113, United States